Welcome to the Nike Store at Chelsea Mega Shop! We’re here to help you show your Blue pride wherever you are. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Products & Orders
Q: What kind of Chelsea FC products do you offer?
A: We are your one-stop shop for all things Chelsea! Our range includes authentic Nike football kits (home, away, and third), training wear, hoodies, sweatshirts, jackets, tops, trousers, and shorts. We proudly cater to the whole Chelsea Family with dedicated sections for Men, Women, and Kids.
Q: Are your products official Chelsea FC merchandise?
A: Absolutely! We are an official Nike Store partner. Every item we sell is 100% authentic and officially licensed, ensuring you get the same high-quality gear you see at Stamford Bridge.
Shipping & Delivery
Q: Where do you ship from and to?
A: We ship from our warehouse located at 6385 Oak Street, Arvada, US 80004. We are proud to offer global delivery to Blues all over the world! However, due to current logistical constraints, we are unable to ship to Asia and a few remote locations.
Q: What are my shipping options and costs?
A: We offer two reliable shipping methods to get your gear to you:
- Standard Shipping (10-15 business days after processing): $12.95 flat rate. Shipped via trusted carriers like DHL or FedEx with tracking.
- Free Shipping (15-25 business days after processing): Available on all orders over $50. Shipped via EMS.
Q: How can I track my order?
A: Once your order has been processed and shipped, we will send you a confirmation email containing your unique tracking number. You can use this number on the carrier’s website to follow your package’s journey right to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: Your satisfaction is our goal. If you are not 100% thrilled with your purchase, we accept returns within 15 days of you receiving the item. Please reach out to our fan-focused support team at [email protected] to initiate a return, and we’ll guide you through the simple, no-hassle process.
Q: Who pays for return shipping?
A: For details on return shipping costs, please contact our support team at [email protected] after you receive your order, and we will be happy to assist you.
Payment & Security
Q: What payment methods do you accept?
A: We want to make checkout easy and secure. We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience.
Q: Is my payment information secure?
A: Yes, absolutely. We use encrypted checkout technology to ensure your personal and payment data remains safe and secure. You can shop with us with complete confidence.
Contact Us
Q: How can I get in touch if my question isn’t answered here?
A: Our support team, based in the US, is here for you! For any other questions regarding delivery, products, or your account, please don’t hesitate to email us at [email protected]. We’re fans serving fans, and we’re always happy to help.
Cheers to wearing your colors with pride,
The Nike Store Team at Chelsea Mega Shop